F.A.Q
How long does it take to receive my order?
Typically, orders are processed and shipped within five business days. Customized items may take a bit longer to ensure quality, so please refer to the estimated delivery time at checkout for specific details. If you need a rush order, please reach out—we’ll do our best to accommodate you.
What customization options do you offer?
We provide a range of customization options, including adding names, pictures, quotes, special dates, and unique designs to mugs, tumblers, T-shirts, hoodies, and home decor. If you have a specific request or idea, feel free to contact us!
How should I care for my customized items?
To keep your items looking their best, we recommend hand washing drinkware and following the care instructions provided with apparel. Avoid extreme heat or abrasive cleaners to maintain the quality of your customized designs.
What should I do if my order is incorrect or damaged?
We strive for perfection, but if an item arrives damaged or doesn’t match your order, please contact us within 7 days with photos and details. We’ll work quickly to make it right for you.
REFUNDS
Can I cancel my order?
Because our items are made-to-order, cancellations are only possible within 24 hours of placing your order. After that time, we may have already started crafting your item.
Can I return or exchange a customized item?
Since our items are custom-made to your specifications, we’re unable to accept returns or exchanges. We carefully craft each piece based on your unique choices, so please double-check all details before placing your order. However, if there’s an issue with the item’s quality or it arrived damaged, please contact us within 7 days so we can assist you. Please refer to refunds policy page for details.
Didn't find what you were looking for? Feel free to contact us with any question!