Refund Policy

At Ink & Charms Designs, we take pride in crafting high-quality, personalized products. Due to the custom nature of our items, please review our refund policy carefully:

1. Custom Orders – All Sales Final

• All products are made-to-order based on your specifications. As a result, we are unable to accept returns or offer refunds for custom orders unless they meet the criteria below.

2. Damaged or Incorrect Items

• If your order arrives damaged or does not match the design specifications you provided, please contact us within 7 days of delivery.
• To resolve the issue, we may request photos of the product and packaging to assess the situation.
• Once approved, we will offer a replacement or refund at no additional cost.

3. Order Cancellations

• Orders can only be canceled within 24 hours of placement, as production begins promptly. After this period, cancellations and changes are not possible.

4. Non-Refundable Scenarios

Refunds will not be issued for:

• Errors in designs submitted by the customer (e.g., typos, incorrect details).
• Minor variations in colors or placement due to the production process.
• Lost or delayed shipments caused by the carrier (please refer to our Shipping Policy for details).

5. How to Request a Refund or Replacement

• Email us at info@inkandcharms.com within 7 days of receiving your order.
• Include your order number, a description of the issue, and supporting photos.

6. Refund Processing

• If a refund is approved, it will be issued to your original payment method within 7–10 business days.

Thank you for choosing Ink & Charms Designs! We value your satisfaction and strive to ensure every order meets your expectations.